Of all the awesome things I’ve lived with, asthma is probably the most “uncool” thing I’ve ever experienced in my entire life.
There are two kinds of it. Either you have it or you don’t have it. And if you do have it, it’s either you have it for some time or it’s your companion for life.
What’s it like to have asthma? You’re breathing normally, right? Sometimes,
All contact center agents deserve to have a good time. Of course! With all the stress, irate customers and erratic schedule involved in the job, it is just right that we take some time to enjoy ourselves.
And what a nice way to have fun than to be on a date, whether with your partner or a ‘potential’ one. Dinner at a nice restaurant, then a real good romantic movie. To end the date night perfectly, you
When doing sales over the phone, one of the toughest things to overcome is the fact that the product isn’t there. Shuffleboards for sale over the phone, for example, are not in the physical presence of the agent or the customer. So when the caller asks something like “How does the finish on the wood look?,” the salesman is in no position to answer because he doesn’t know either. In most case
They say that all call center agents have at least one quirk. Well, here’s mine. My cat’s freakin’ weird and so am I.
First, he ignored – if not snarled at every female cat he ran into. I thought I finally have proof that, like primates, cats can be gay. Then, in comes a wee kitten last December, the neighbor’s cat, and he was fond of her. Which gave me the chills because I thought he
One of the biggest dangers that call center agents face is boredom. This can be particularly painful if they’re hyper-competent or just very naturally skilled at what they do, because it renders even the most irate of customers monotonous, perhaps even tedious. Since the truly complex calls – the ones that no amount of corporate prep work can even imagine – are exceedingly rare, they sometimes feel that t
One of the biggest sources of frustration for a trained customer service or tech support agent is what is known as the “incompetent customer.” It is one thing for them to handle people that are angry – justifiably or not – about one issue or another. That sort of thing is what they’re trained for and, eventually, they develop the thick skin needed to just shrug any insults or personal attacks
We know that each job is unique. It is therefore true that any job has its own concerns to address. It is up to you, the worker, to decide how you’re going to deal with them.
Like any worker, you have usual concerns like how much you’re earning per month, how to pay all your monthly bills and debts and how to save money. On the other hand, the are concerns that are distinct to a call center agent like y
You’ve gotta be crazy to work in a customer service call center. You aren’t going to be dealing with people who are happy with the company you represent. If someone is genuinely happy about a product they’ve bought, they are going to tell their friends about it. If it really tickles them, they will write about it on their personal blog or social media page. The really pleased customer will take th
Sep
19
2011
Imagine this scenario:
John runs a web design firm. He isn’t an expert in such a field so he opted to hire the services of one of the topnotch web design providers in the area. Unfortunately, something goes wrong with his web page, and customers have been complaining about it. John panics because there is always the possibility that his loyal clients may turn to his rivals, and that is the last thing he wa
Cloud computing is becoming popular in application management, especially among those who manage contact centers. They realize quality benefits to running a call center in the cloud. With cloud computing, you replace traditional hardware and software setting with easy-to-use applications hosted online.
How do call centers operate in the cloud? First, the cloud refers to the shared data centers hosted online that po